Job Role: Technical Support
Job Definition:
For Freshers 2013 Passed Out Walk-in @ HCL in Bangalore On 11th July 2013
Qualification: BE,B.Tech,BCA,B.Sc
Experience: Fresher - 2013 Passout
Location: Bangalore
Education requirements :
- No current backlogs
- 2013 Pass Out only
- B.Tech (CS/IT/EEE/ECE/E&I) , BCA/ B.Sc. - (CS / IT / Mathematics / Statistics)
- 60% throughout in academics
Soft Skills :
- Should have good customer handling skills
- Able to handle unforeseen situations
- High level of acceptance
- Can drive HCLs value and its methodology
- Excellent communication and conversation skills (Verbal and Written)
- Good documentation skills
- Good working knowledge of MS OFFICE
Technical Skills / Experience/Certification requirements :
- Technical Expertise
- Interpersonal Effectiveness
- Concern for Order and Quality
- Knowledge of basic Networking and other technologies
- Fundamental ITIL knowledge of V2 or V3 especially on Service Desk, Incident, Problem, and Change Management preferred
- Good to have basic understanding of Client Server Architecture, OS
- CCNA/MCP/MSCAPreferred
- Ability to successfully provide hardware/software/network problem analysis and resolution support over the phone
- Personal dedication to providing high quality, superior service at all times. Ability to finish what is started is a must
- Ability to integrate as a cross-functional, team player in a fast-paced environment where all information is shared
- Ability to learn new information quickly and the willingness to do so at all times
- Ability to work flexible hours from time to time to cover for other staff
- Should have understanding of IT Environment and ready to learn new processes and technologies
- Customer Focus
- Teamwork
Terms & Conditions :
- Willing to work in 24*7 environment
- CTC of 1.8 L
- Willing to sign Service agreement (As applicable)
- Willing to relocate, if required
Walk In Details:
Walk In Date: 11th July 2013
Walk In Time: 9 am 12 Noon Registration
Venue:
REVA Institute of Technology and Management.
Kattigenhalli, Yelahanka,
Bangalore 560 064.
Click Here
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