For Fresher Job Openings @ Internship Jobs - AllScripts as Intern - Support Consultant Associate - July 2013

Job Role:             Intern  - Support Consultant Associate

Job Definition:

For Fresher Job Openings @ Internship Jobs - AllScripts as Intern - Support Consultant Associate - July 2013 Pune

• Dial into customer sites to collect and analyze data in the appropriate format as a means to troubleshooting issues
• Replicate issues, document results and present issue resolution to customers.
• Work with Product Development Teams to troubleshoot software. 
• Handle incoming customer calls and cases for Allscripts Sunrise Application.
• Provides client assistance promptly and accurately to ensure client satisfaction by using proper departmental procedures for call control, problem resolution, reporting and escalation.
• Troubleshooting at customer site if necessary.
• Supplement implementation team efforts as needed.
• Use product specific diagnostic tools and techniques to resolve customer issues.

Qualification:       BE,B.Tech,MCA
Experience:          Freshers

Location:             Pune


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