Walkin Drive For Tech Support by HCL From 17th to 21st September 2013 - HCL BPO Jobs in Noida

Job Role:        Technical Support / Customer Support Executive

Walkin Drive For Tech Support by HCL From 17th to 21st September 2013 - HCL BPO Jobs in Noida

Qualification:  Any Graduate / Post Graduate

Experience:    0 to 5 Years

Job Location:  Noida

Role's and Responsibilities:

•   Take responsibility for owning and resolving customer issues ensuring that an exceptional customer experience is delivered on every contact. (Customer Connected)
•   Quickly identify customer dissatisfaction and take every opportunity to apologise, recover the Customers' perception of BT and deliver an outstanding experience. (Customer Connected)
•   Be confident and enthusiastic about delivering an excellent level of service and support to Customers, colleagues and the business. (Heart)
•   To be responsible for own actions and decisions in order to protect BTs Bottom Line. (Bottom Line)
• Make things simple for the Customer, and the business, by using common sense and clear & concise communication. (Straightforward)
•   Demonstrate excellent knowledge of Tech Expert products, process & procedure and take every opportunity to share or feedback relevant information (Coaching for Performance)

Benefits with HCL

•   Pickup and Drop by AC cabs
•   Biannual Appraisal
•   Growth Opportunities within HCL BSERV and other divisions of HCL through IJP
•   Overtime allowance.
•   Process allowance over and above the CTC

Desired Profile:

•   Graduate/Under Graduate, Drop Out (Any stream)
•   Highly confident communicators with excellent interactive ability
•   Tailors tone and communication style to the customers needs
•  Speaks standard business English in a neutral accent with no mother tongue influence.
•   Keyboard & PC Literate (Knowledge of keyboard and mouse, Navigation of system applications with data input)
•  User level knowledge of Microsoft operating systems is required, including simple networking and wireless
•   User level knowledge of Apple Mac operating systems or ability to learn is desired
•   Advanced diagnostics experience with Microsoft and Apple products is an advantage
•  Advanced home networking diagnostics and network security is an advantage
•   User level knowledge of Smart Phones, Smart Tablets and similar devices is required
•   Diagnostic experience with Smart Phones, Tablets and similar devices is an advantage.
•   External - Experience in an international call centre environment.

Walk-in Details:

Walkin Date: 16th September to 21st September 2013
Time: 10 am to 4 pm

Walkin Venue:
HCL Technologies A-22, Sector 60, Noida
Contact Person : Rashmi Negi

Please mention Reference/Source Priyanka Sengar on top of your resume.