Job Definition:
Ericsson Recruitment For BE, B.Tech Freshers as Consultant-1st Level Assurance - September 2013
Job location: Gurgaon
Experience: 0 - 1 Year
Qualification: BE,B.Tech
Key Responsibilities:
- Service Alarm Monitoring
- Alarm Management for the assigned Network Services
- Ticket Management
- Fault remedy requiring on site presence is dispatched timely (as per the SLA / KPI) to the field operations organizations
- Work Order Handling
- Regular follow up on the events with relevant departments working on it as per the MSTOP process
- Work towards KPI & Balanced Scorecard parameters
- Work towards the IPM parameters assigned by the Shift Manager
- To ensure Security is implemented and maintained in accordance with Security and Risk Management directives of the organization
- Adherence to the organizational guidelines & departmental processes & procedures
Desired Profile:
- Degree within Electrical Engineering/Telecommunication Engineering/Computer Science/Computer Engineering or equivalent
- Years of experience: Fresher or 0-1 yr experience
- Certifications: Any Certification related to Telecom shall be an added advantage
- Technical and/or functional skills: Good knowledge of service networks / GSM Network / WCDMA network / service applications characteristics and capabilities; Service Performance indicators and their interpretation. Basic Knowledge of services and service applications implementation / integration processes along with Access, Core, Transport & Service Networks
- Leadership skills: Not Applicable
- Language skills: Proficiency in written / Spoken English & Hindi
- Values and behaviors: Ericsson Core Values / Honesty / Integrity / shall be exhibited
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