American Express Recruiting Graduate Freshers For Customer Service Associate - September 2013

Position: Customer Service Associate

 

American Express Recruiting Graduate Freshers For Customer Service Associate - September 2013

 

Job Location: Gurgaon

Experience: Freshers

 

Job Description:

•  Provide superior customer experience on calls to American Express Card Members
•  Resolve all customer queries and follow established problem ticket recording procedures as appropriate.
•  Provide alternatives and apply superior Service No call handling skills to ensure best possible solutions and FCR to card members.
•  Deliver to the Employees, Customer and Shareholder metrics as per goals.
•  Highlight issues through feedback and recommend changes in work flows, procedures, service levels, based on customer demands to meet their needs and ensure quality service is given at all times.
•  Adherence to quality and compliance guidelines.
•  Ability to take quick decisions and respond to Customer inquiries.

Desired Profile:

•  Technical Bent of Mind and Keen Interest in Computer/Internet Technology.
•  Sound knowledge of Mobile Applications/Operating Systems.
•  Knowledge about Social Media Channels like Face book, Twitter, Foursquare.
•  Strong Interpersonal, Communication and Listening Skills. Must possess Excellent Verbal Communication.
•  Customer Focused, with Strong Ability to resolve Customer Issues and Effectively Address Service No Situations.
•  Demonstrated Dependability/Self Motivating Skills.
•  Change Management Ability.
•  Demonstrated Ability to Work effectively within a Team Environment as well as independently.
•  Proven Analytical and Problem Solving with a strong attention to Detail.
•  Workable knowledge of MS Office Applications (Word, Power-point, Excel)

Apply Here