Monday 16 September 2013

American Express Recruiting Graduate Freshers For Customer Service Associate - September 2013

American Express Recruiting Graduate Freshers For Customer Service Associate - September 2013

Position: Customer Service Associate
 
American Express Recruiting Graduate Freshers For Customer Service Associate - September 2013
 

Job Location: Gurgaon

Experience: Freshers
 
Job Description:
  •  Provide superior customer experience on calls to American Express Card Members
  •  Resolve all customer queries and follow established problem ticket recording procedures as appropriate.
  •  Provide alternatives and apply superior Service No call handling skills to ensure best possible solutions and FCR to card members.
  •  Deliver to the Employees, Customer and Shareholder metrics as per goals.
  •  Highlight issues through feedback and recommend changes in work flows, procedures, service levels, based on customer demands to meet their needs and ensure quality service is given at all times.
  •  Adherence to quality and compliance guidelines.
  •  Ability to take quick decisions and respond to Customer inquiries.

Desired Profile:
  •  Technical Bent of Mind and Keen Interest in Computer/Internet Technology.
  •  Sound knowledge of Mobile Applications/Operating Systems.
  •  Knowledge about Social Media Channels like Face book, Twitter, Foursquare.
  •  Strong Interpersonal, Communication and Listening Skills. Must possess Excellent Verbal Communication.
  •  Customer Focused, with Strong Ability to resolve Customer Issues and Effectively Address Service No Situations.
  •  Demonstrated Dependability/Self Motivating Skills.
  •  Change Management Ability.
  •  Demonstrated Ability to Work effectively within a Team Environment as well as independently.
  •  Proven Analytical and Problem Solving with a strong attention to Detail.
  •  Workable knowledge of MS Office Applications (Word, Power-point, Excel)



Apply Here
 
 

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