For Freshers/ Experience Walk-ins @ IBM As IT Help desk in Bangalore and Hyderabad On 11th, 12th, 13th, 14th, 15th June 2013

Job Role:                IT Help desk - Technical Service representative 

Job Definiion:

 For Freshers/ Experience Walk-ins @ IBM As IT Help desk  in Bangalore and Hyderabad On 11th, 12th, 13th, 14th, 15th June 2013

•  Resolve routine customer problem
• Ability to Identify Opportunity & Implement Process Improvements
• has technical experience and skills in the areas of problem determination, creativity and analysis.
•  Ability to meet a set of defined account agent productivity measurements
•  Remote Infrastructure support delivery
•  perform problem cause analysis

Qualification:         Bachelor's Degree/ Diploma

Experience:            0 - 4 Years

Location:               Bangalore, Hyderabad
Eligibility Criterion:

• Fluency in Communications Skills (both spoken and written)/ soft skills
• Bachelor's Degree/ Diploma

Desired Skills:

•  Skilled in commercially standard software applications and major desktop operating systems.
•  Awareness of basic networking concepts and technologies.
•  Questioning skills /probing skills, as relevant to the issue and level of the caller
•  Ability to identify basic hardware parts and aware of basic hardware concepts
•  User level familiarity with at least one e-mail client - Outlook, Notes etc..

Mandatory Skills:

• Excellent customer service orientation
• Neutral accent
• Understanding of operating systems, Windows 2000/NT/XP configuration options and troubleshooting
• Browser Support - Internet Explorer
• Strong computer skills required
• Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN
• Excellent oral and written communication skills.

Additional Information:

 working in shifts is a mandate. Candidates applying and selected for the job will be expected to work in shifts - including evening and night shifts. Shifts will 24x7 in nature and can vary depending on geographies supported.

MANDATORY DOCUMENTS: 

• Photocopy of latest 3 months pay slips
• One passport size Photograph
•  Valid Govt Approved ID Proof and Photocopy of the same for submission (Both the original and photocopy must be carried). This could be your Passport OR PAN card OR Driving license or Voter ID.
•  All semesters / year mark sheets
•  Degree certificate (If 2011 or 2012 passed out provisional certificate will be considered)
• (IMPORTANT: All these documents are mandatory and you will not be able to take up the interview without these documents.)
• Hard copy of the interview invite (this email)
• Hard copy of the resume
• Photocopy of current organization offer letter
• Photocopy of previous organizations reliving letter
• # Photocopy of second previous organizations reliving letter if the current or recent organizations experience is less than one year.

Walk In Details:

Date: 11th, 12th, 13th, 14th, 15th June 2013

Time:12 PM to 4 PM

Venue:

IBM India Pvt. Ltd, (Only On 11th, 12th, 13th, 14th June 13 btw 12pm to 4pm)

EGL D Block,

Kormangala Inner Ring Road,

Bangalore.

Or

IBM India Pvt. Ltd, (Only On 11th, 12th, 13th, 14th June 13 btw 12pm to 4pm)

G1 Manyatta Tech Park,

Nagwara Post,

Hebbal outer ring road,

Bangalore

Or

IBM India Pvt. Ltd, (Only On 15th June 13 btwn 10am to 1pm)

SA1, Opp to Jal Bhavan,

Banergahtta Road,

Bangalore.

OR 

IBM India Pvt. Ltd, (Only On 11th, 12th, 13th, 14th June 13 btw 12pm to 4pm)

3B, Mindspace,

Madhapur,

HiTech City,

Hyderabad.

Contact Person: Deepak Kumar. A / Arun