For BE,B.Tech, B.Sc Fresher/Exp as Service Level Analyst @ HP India - Chennai - September 2013

Position: Service Level Analyst

 

Job Definition:  

 

For BE,B.Tech, B.Sc Fresher/Exp as Service Level Analyst @ HP India - Chennai  - September 2013

Experience: Freshers/Experienced

Job location: Chennai

 

 

Job Description:

•  Apply growing technical knowledge to operate a technology area (e.g. server administration, technical security management, performance management) or customer group with limited risk/complexity. Integrate technical knowledge and business understanding to create superior solutions for HP and for customers.
•  Incident Management: Resolve routine in-scope technical incidents independently. Work with team members to resolve more complex incidents.
•  Change Management/ Implementation: Independently implement changes/solutions to meet customer and/or trade/HP Information Technology (HPIT) infrastructure needs within area of technical responsibility.
•  Patch and Security Management: Apply patch and security changes per policy.
•  Configuration Management: Ensure Configuration Management Database (CMDB) entries are complete and accurate.
•  Solution Design: Understand the HP solutions set and be able to apply these solutions to meet customer and/or trade infrastructure needs within area of responsibility.
•  Quality: Provide continual improvement recommendations for direct responsibility area (process improvement, technical standard updates, etc).
•  Project Management: Participate in customer and internal projects, including transformation.
•  Customer Relationship Management: Set expectations with customers and/or internal businesses/end users within defined parameters.
•  Teamwork: Work as part of a team, which may be virtual and/or global. Typically advises or sets direction for:
•  Single customer/small group of similar customers
•  Country or sub region

Qualification:

•  Bachelor’s degree in Computer Science, Engineering, Business, or related field or equivalent work experience.
•  May hold entry-level certification(s) in work field. Typically 0-2 years of relevant experience with Bachelor’s degree, or 2+ years of relevant experience with 2 year post-high school degree.

Skills Required:

•  (developing) understanding of technology in direct responsibility
•  (developing) General understanding of related technologies
•  (developing) Customer Service
•  (developing) Project Management

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