For 2012 and 2013 Pass out Freshers Off Campus Drive @ Tech Mahindra Hyderabad On 14th August 2013

Job Definition:

For 2012 and 2013 Pass out Freshers Off Campus Drive @ Tech Mahindra Hyderabad  On 14th August 2013

• The Customer Support Associate needs to use defined escalation path at appropriate times for timely customer issue resolution.
• The associate needs to have a clear understanding of the support policies & Call quality requirements and should be able to deliver appropriate solution ensuring customer satisfaction.
• In this role it is expected that the Technical Support Associate answers 15 to 25 calls a day from customers requiring assistance.
• Each call will last on an average 18 minutes and will comprise diagnosis of the problem and troubleshooting.
• Each call is expected to end in complete resolution for the customer.

Company: Tech Mahindra

Qualification: Any Graduate or under-graduate

Year Of Pass-out: 2012 and 2013 Batch

Location : Hyderabad

Functional Competencies and skill sets required for the position:

• Should have Good GRAMMAR
• Should be open to working in night shifts
• Should have a flair for Customer Service & Technical knowhow.
• Excellent Communication skills
• Good command over written and spoken English

Off Campus Details:

Drive Date: 14th August 2013 (Wednesday)

Time:10.00 AM

Venue Details :

AURORAS ENGINEERING COLLEGE
Bhuvanagiri,
Nalgonda Dist - 508 116