Job Role: Support Center Analyst
Job Definition:
Schneider Recruiting Fresher Graduates as Support Center Analyst - Bangalore
* This position requires the analyst to handle the reported issue (via Phone , Web incident and Email ), documenting , researching , and provide technical troubleshooting assistance to end users across all business units
* Undergo regular training to improve skill set required for the job function. Collaborate with the team to share knowledge, update and share the same on the Knowledge base site.
* IT Service desk analyst provides comprehensive First Level support to all Schneider Electric employees for efficient resolution of issues and requests related to S/W , H/W , Infrastructure , Telephony
* Take ownership of all Customer interactions , establish appropriate expectation , and provide timely feedback to end users for escalated issues and educate them on response time on escalated issues
* Identify underlying problems liase with respective Level 2 support and contribute for permanent resolution of the same. Record all instance in the Remedy ITSM tool and adhere to internal process and policy to update the record.
* Adhere to internal Policies and Procedure while handling customer issues and service reqeusts and get the resolution in adherence to agreed Service Level
* Understand business needs and adapt to the new changes and dynamic environment and contribute actively to any project deployment of the OS team
Qualification : Any Graduate
Experience : Freshers
Location: Bangalore
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