Tuesday 24 September 2013

Job Openings For Fresher @ HP India as Technical Support Engineer - September 2013

Job Openings For Fresher @ HP India as Technical Support Engineer - September 2013

Job Role        : Technical Support Engineer
 
Job Openings For Fresher @ HP India as Technical Support Engineer - September 2013 
 

Qualification  :  BE,B.Tech

Experience     : Fresher

Job Location   : Bangalore


Desired Profile:
  •  Bachelor’s degree (completed prior to start date) in computer science, information systems, or related fields
  •  Experience with technical support and/or hardware and software computing, storage, and peripheral devices
  •  Knowledge and/or experience with updating Knowledge Management systems
  •  Passion for technology
  •  Eager, quick learner with strong team-work spirit
  •  Excellent oral and written English communication skills

Responsibilities:
  •  Work from a standard protocol, utilizing a documented process to respond to customer issues
  •  Successfully resolve technical issues related to hardware and software from incoming customer contacts and proactive notification systems
  •  Work remotely via telephone, email, e-chat, and ticketing system to respond to first-level technical issues
  •  Respond to service, product, technical, and customer relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement
  •  Collaborate across teams to resolve issues and help reproduce issues in lab environment



Apply Here
 
 

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