Ericsson Recruiting BE, B.Tech Freshers as Support Engineer - Last Date: 24th Sep 2013

Job Role:  Support Engineer

Job Definition:

Ericsson Recruiting BE, B.Tech Freshers as Support Engineer - Last Date: 24th Sep 2013 

Experience:    Fresher

Job location:   Bangalore

Qualification:  BE,B.Tech

Responsibilities:

•  Overall System Administration of Ericsson OSS
•  Integration of Telecom Nodes with OSS.
•  End to end troubleshooting for the issues related to OSS Platform, Fault Management, User Management, Software/Hardware Management, Performance Management and Configuration Management.
•  Perform release upgrades on OSS nodes and OSS roll-out
•  Trouble Ticket /Change Request handling as per SLA/WLA
•  Customer Service Requests (CSR) handling (Analysis, Troubleshooting, and Corrective Maintenance) for the complex faults.
•  To handle emergencies and on-call support.
•  Co-ordination with Design Unit - OSS.
•  Coordination with external suppliers for 3PP Hardware Support.

Required Technical Skills:

•  Good Knowledge & Understanding of UNIX,Linux, Virtualization – VMWare, VSphere, VCenter, VERITAS Cluster Manager, Cloud Computing, TCP IP, Oracle. 
•  Should have good knowledge & understanding of Support Processes
•  Good Knowledge & Skills on System Administration of OSS.
•  Preferably hands-on experience of Integration & Commissioning of OSS.
•  Should have good knowledge & understanding of GSM / WCDMA.

Mandatory Human Skills:

•  Should be customer oriented.
•  Should work well under time constraints.
•  Should have good oral & written communication skills.
•  Should actively contribute to improvements and changes.

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